Customer Service Clerk Resume

This is a free Customer Service Clerk Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Clerk Job.

Customer Service Clerk Job Description 

  • Orally explains information to the public, including requirements of City ordinances and policies
  • Assists applicants in completing applications and forms by answering questions or filling in responses
  • Answers citizen questions on petitions, procedures and policies
  • Operates office equipment including copy machine, calculator, CRT, cash register, switchboard, facsimile machine, credit card terminal, and film reader
  • Distributes and accepts applications at a public counter, checking for completeness, accuracy and timeliness
  • Files and retrieves information
  • Creates and updates records and necessary work materials to ensure that information is correct
  • Directs individuals to various locations including other governmental agencies, geographical locations, or areas within the building/complex
  • Returns, approves, and accepts forms such as applications, requisitions, complaints, etc.
  • Accesses, navigates, and performs on-line (via CRT) updates to automated mainframe applications
  • Manually calculates charges, such as parking, licenses, permits
  • Updates manual or computerized billing records
  • Collects fees or money for payments, counting for accuracy, and balancing collections, and issues receipts
  • Types informational documents, forms, and statistical data
  • Performs research or investigation to determine or verify information
  • Reviews typed documents for accuracy and completeness
  • Creates and updates files and statistical logs with current information and verifies information for accuracy
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Sample Customer Service Clerk Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Insurance Customer Service Resume

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Clerk can add his/her career achievements like,

  • Prepared daily inventory of currency, drafted, and travelers┬┤ checks
  • Praised universally throughout tenure by clients, management, and staff for capacity to complete assigned projects accurately, and on time
  • Managed month-end closings, financial statement preparations, cash management, and all cost reconciliation and journal entries

Experience 

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Clerk applying for a job would look like,

Customer Service Clerk

Indiana Supliers, Delhi, 2006-Present

  • Prepared Water Utility Billing, Balanced all Reports, Sorted and Prepared for Mailing.
  • Every month I achieved in completing the Water Utility Billing out in a timely manner.
  • Knowledge of customer service skills, use of the computer and office equipment, and the knowledge of having banking skills have helped me in accomplishing my goals while working for the Town of Hamilton.
  • Assisted in accounts receivable and accounts payable functions
  • Conducted month-end transactions, reconciled bank statements
  • Resolved customers┬┤ payment issues
  • Tracked cash receipts and disbursements

Customer Service Clerk

Star Financial Bank, Delhi, 2000-2005

  • Communicated with customers daily
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Build rapport and trust quickly with clients and colleagues
  • Assisted customers with inquiries and provided all pertinent information
  • Visited and set up new accounts for clients and quoted prices
  • Maintained positive company image during difficult situations
  • Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service
  • Operated cash registers and computer input applications
  • Worked with customers, management, and other bank departments to resolve problems and answer questions
  • Provided customers with payment information, cycle dates, and interest rates
  • Received checks and cash for deposit, verified amount, and examined checks for endorsements
  • Cashed checks and paid out money after verification of signatures and customer balanced
  • Counted currency, coins, and checks received for deposit, shipment to branch banks, and Reserve Bank by hand and currency-counting machine
  • Explained, promoted, and sold products and services, such as travelers checks, savings bonds, money ordered, and cashier’s checks
  • Removed deposits from automated teller machines and night depository, and counts and balanced cash in them
  • Balanced currency, coin, and checked in cash drawer at end of shift and calculated daily transactions
  • Entered customers┬┤ transactions into computer to record transactions and issued computer-generated receipts

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Clerk who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.Com.

Maharaja College of Commerce, Jaipur, 1997

  • Diploma Course in Office Accounting

Compucom, Jaipur, 1998

Honors 

If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Clerk could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Clerk would look like,

  • Received a Community Service Award for my outstanding & dedicated service for working at The Lake City, 2006.
  • Scholarship award for academic excellence, 1999, by Jayatri Devi Foundation.

References

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Clerk could also look like,

Mr. Def

Sr. Manager

Indiana Suppliers

abc@iiijjkk.com

Salary Range of a Customer Service Clerk

  • The average salary received is approximately Rs. 15000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $6000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Clerk Interview Question 

  • Define in your own words what is meant by "sense of urgency" and give an example of how a sense of urgency applies to a customer service position.
  • If I contacted your former employer, what would they tell me about your past attendance? 
  • How many days, other than vacation, were you off at your past employer?
  • If you could build the ideal co-worker, what 6 qualities would they possess?
  • Which one of these characteristics best describes you, and why?
  • Do you feel the customer is always right?  What do you do when you know they are wrong?
  • What qualities would your ideal manager possess?
  • On a scale of 1-10, define your level of tolerance for a stressful job?

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This entry was written by admin , posted on Saturday November 07 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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