Customer Service Executive Resume
This is a free Customer Service Executive Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Executive Job.
Customer Service Executive Job Description
- Handling and processing of all incoming and outgoing contacts (e.g. emails, calls, live chat)
- Offering assistance to customers regarding products
- Completion of tasks assigned during shift
- Making outgoing calls to guest and real users
- Processing pertinent information into relevant databases
- Researching customer accounts registered on our network
- Maintaining a positive and friendly attitude towards customers
- Performing extra tasks given by managers/shift supervisors as required
- Excellent time management and adherence to schedule
- The position entails shift work based on operational requirements
- Assist the marketing teams as required
Sample Customer Service Executive Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Executive
A management position with a company that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Executive can add his/her career achievements like,
- Created & implemented reporting that enhanced productivity and time management for 3 Regions.
- Organized successful Team Building events, which resulted in an improved community.
- Achieved recognition for organizing and planning National Sales Recognition meetings.
- Natural leadership approach to projects and tasks taking the initiative to create maximum results.
- Proactive positive team player with excellent communications both written and verbal.
- Talented relationship developer with both internal and external customers.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Executive applying for a job would look like,
Customer Service Executive
Phoenix, Agra, 2006-Present
- Assistant to Brokerage Associates and Asset Managers.
- Prepared management contracts, new business proposals, and listing/ sales agreements.
- Assisted and maintained good rapport with clients in the absence of Asset Managers.
- Organized market information, as well as database for mass mailers.
- Wrote correspondence for Brokers and Asset Managers to send to clients.
- Composed, typed, and organized data.
- Created documents and presentations from source material.
Customer Service Executive
Sun City Securities, Jodhpur, 2003-2005
- Analyzed and solved problems, as well as assisted Brokers with time management.
- Provided stockbrokers with information regarding policies and procedures.
- Insured IRA and investment documents were prepared accurately.
Financial Advisor
Suvidha Financial Services, Jaipur, 2000-2002
- Supplied customers with market research and activity.
- Maintained and updated client files.
- Screened applicants for new broker hires.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Executive who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.Sc.
Rajasthan University, Jaipur, 1997
- Diploma In Basic Computer
DMATICS, Jodhpur, 1998
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Executive could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Executive would look like,
- Member of CRY, Child Relief and You, Jaipur.
- Honored by Bravery award for saving life of 2 kids drowned in river.
- Awarded by Sun City Securities as the best Agent, 2004.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Executive could also look like,
Mr. Def
Sr. Manager
Phoenix
abc@iiijjkk.com
Salary Range of a Customer Service Executive
- The average salary received is approximately Rs. 15000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $4500 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Executive Interview Question
- Can you tell us about a challenging situation at work you have encountered so far? How did you tackle it?
- What is your way of handling conflicts?
- In what ways do you think you are suited for this job? How can you contribute to this organization?
- I would like to hear about some experience from your work life so far.
- Give us an instance when you failed in spite of your best efforts?
- How would you evaluate your analytical skills?
- Tell us about what you consider as your weak area- things you find difficult to manage.
- Tell us about your goals- both short term and long term.
- Where do you see yourself in the next two/five/ten years?
- What in your view are the key factors in good customer service?
- Tell us what you know about this organization.
- From your resume, we see that you have been in your current job only for six months. Why do you want to leave it so soon and join us?
- What are you looking to gain from this organization?
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