Customer Service Director Resume
This is a free Customer Service Director Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Director Job.
Customer Service Director Job Description
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
- Identifies resources needed and assigns individual responsibilities.
- Manages day-to-day operational aspects of a project and scope.
- Reviews deliverables prepared by team before passing to client.
- Effectively applies our methodology and enforces project standards.
- Prepares for engagement reviews and quality assurance procedures.
Sample Customer Service Director Resume Template secession
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Director
To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Director can add his/her career achievements like,
- Responsible for supervision of all operations of the Aurangabad office for national accounts.
- Prepare forecast and budget report for the President of company
- Monitored the sale and the corporate clients.
- Supported and monitored all departments for company progress.
- Received numerous letters of recommendation, and appreciation from President.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Director applying for a job would look like,
Customer Service Director
National Guardians Security Services, Aurangabad, 2006-Present
- Make daily decision that effects daily operations.
- Approve all new projects.
- Approve all purchase order.
- Approve all new designs.
- Approve contract with Vendors.
- Create scope of work for all projects.
- Provide support to the MIS Department.
- Provide support to the sales and Marketing Department.
- Provide back up to the Project Manager.
- Provide back up to the Customer Service Manager.
- Provide quotes to customers? Negotiate prices with our vendors.
- Maintain all customer and vendor relationships.
- Supervisor Project management department.
- Prepare forecast and budget report.
Director Operations
Corporate Security Management, Aurangabad, 2004-2005
- Responsible for supervision of all operations of the company.
- Make daily decision that effects daily operations.
- Approve all new projects.
- Approve all purchase order.
- Approve all new designs.
- Approve contract with Vendors.
- Supervisor Project management department.
- Provide support to the MIS Department.
- Provide support to the sales and Marketing Department.
- Provide support to the Project Manager.
- Provide back up to the Customer Service Manager.
- Provide quotes to customers.
- Negotiate prices with our vendors.
- Maintain all customer relations.
Service Supervisor
Checkpoint Security, Faridabad, 2000-2003
- Responsible for supervision of a team of 12 technicians.
- Provide technical support to technician.
- Dispatch all service call for 4 branch offices.
- Download program for variety of security control.
- Service as back up for installation department with administrative support in planning.
- Strong customer service support.
- Purchase all material needed for service department.
- Prepare daily forecast and budget report for manager.
- Process and examine all service invoices for accuracy.
- Reconciliation of customer service problem related to service department.
- Responsible for planning all fire inspection in all four branch offices.
- Manage installation department.
- Responsible for providing quotes to customers.
- Provide back up for sales department with technical information.
- Provide back up for customer service in regards to billing.
- Responsible for verification of false alarm report daily.
- Various administrative duties to support General Manager.
- Provide support to dispatch team on planning, schedules and technical pass performance.
- Perform fire service calls on all commercial and residential accounts.
- Provide installation and service on all residential and commercial accounts
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Director who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.Sc.
Science College, Aurangabad, 1995
- M.B.A.(Marketing)
IIIM, Ahemdabad, 1997
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Director could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Director would look like,
- Guest of Honor at the Independence Day Celabration,Aurangabad,2004
- Guest Editor Bharat Times, Delhi, 2003.
- Member of CRY, Child Relief and You, since 2001.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Director could also look like,
Mr. Def
Vice President
National Guardians Security Services
abc@iiijjkk.com
Salary Range of a Customer Service Director
- The average salary received is approximately Rs. 50000 per month. This works out to an annual pay package of 6 Lakhs to 6.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $11500 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Director Interview Question
- What do you know about the position you are applying?
- What is your learning style?
- How do you keep update with the latest trends in your job?
- Why did you choose the subject?
- Have you worked for a difficult person?
- How much time do you spend for your hobby?
- What changes will you prefer?
- What mode of communication do you prefer?
- Do you plan and organize before you start a work?
- How were you evaluated in your last job?
- What is your relationship with your former employer?
- Describe a situation where you could not attain your goal?
- Can you work overtime? Do not be intimidated.
- Be casual and clear all the doubts you have.
- Have you had difficulty getting along with others?
- What can you do for us that others cannot?
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