Customer Service Technician Resume
This is a free Customer Service Technician Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Technician Job.
Customer Service Technician Job Description
- Program, troubleshoot, test, and repair cellular equipment.
- Install and remove wireless equipment in customer vehicles in full service locations.
- Issue loaner/exchange phones and process all warranty claims.
- Instruct customers on proper use of cellular phones and equipment.
- Complete paperwork related to service.
- Enter and track customer data using the warranty database.
- Be responsible for opening and closing duties within the service department.
- Serve as a point-of-contact for questions from Customer’s associates.
- Analyze repairs and schematics to determine if extended repair is needed.
- Provide some direction, training, and delegation to other associates.
Sample Customer Service Technician Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Engineering Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Technician
A position as a Support Specialist or Support Manager that will allow me to provide quality customer service when delivering Information Technology solutions.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Technician can add his/her career achievements like,
- Consistently exceeded Service Level Agreements in regard to Incident time-to-repair, Request time-to-resolve and have suggested and implemented a number of cost saving initiatives which have contributed to a substantial (>10%) budget savings.
- Responsible for interviewing, hiring and terminating Desktop, Telephony and Server Administrators.
- Management of over 2,500 desktops including capitol lease management and custom image standardization significantly decreasing licensing costs & lost hardware write-offs, (capital reductions realized in 2002 were well over $250K). Overall responsibility of all workstation security/virus patch updates, deployment of company applications, and user training.
- Received numerous letters of recommendation, and appreciation from customers, and management.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Technician applying for a job would look like,
Customer Service Technician
Rainbow Cellular, Jaipur, 2006-Present
- Responsible for managing multiple levels of technicians – at Corporate, I.S. and Network Operation Center locations.
- End Users included Rainbow Cellular(R) CEO, CIO, CFO, and etc. and approximately 1500 end users in various locations – approximately 3,000 systems.
Customer Service Technician
Systems Tech, Jaipur, 2005-2006
- Supported HP, Dell and IBM computer systems at 69 retail stores, a business office, and 2 engineering offices in the Chicago land area.
- Responsible for supporting all Cisco routers and switches at the retail locations.
- Worked with local Telco’s to troubleshoot T1´s at retail stores and business/engineering offices.
Senior IT Client Services Analyst
Shyam Wireless, Jaipur, 2003-2004
- Responsible for providing advanced 2nd level desktop support to over 1,000 users including the installation and repair of all PC hardware and software.
- Edit Windows system registries for modifications and problem resolutions. Kept systems compliant with regards to company polices and Microsoft Service Packs, Patches and Drivers.
- Responsible for troubleshooting RAS and VPN remote users including sales and executive staff at home and in office.
- Responsible for ordering, receiving and tracking computers hardware and software licenses using Remedy and Oracle.
- Create and configure user’s accounts for proper network rights. Configure Terminal Server profiles to work with local and remote Citrix Published Apps.
- Responsible for restoration of user’s profiles and personal data.
- Responsible for the installation, maintenance and networking of over 150 HP Printers residing on user’s workstations and on NT/2000 Print Servers.
- Responsible for building NT/XP/2000 Ghost Images. Deployed software patches and updates utilizing Norton Ghost and Microsoft SUS.
- Technical Field Support Management
- Responsible for 132 Cingular Wireless retail locations in IL. & IN.
- Leadership of union technicians & managing the daily field operations of all desktop and WAN equipment, (Windows 2000/XP Desktop Hardware/Software, CISCO routers) using Remedy, Clarify, Vantive and TrackIT.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Technician who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- Diploma in Electronics Engineering
Government Polytechnic Collage, Pune, 2000
- MCSE
NIIT, Banglore, 2003
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Technician could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Technician would look like,
- Member of Seva Sadan, a firm involved in caring for the old and the privileged.
- Awarded the Scouts Leader award in 1999.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Technician could also look like,
Mr. Def
Sr. Manager
Rainbow Cellular
abc@iiijjkk.com
Salary Range of a Customer Service Technician
- The average salary received is approximately Rs. 15000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $5000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Technician Interview Question
- How did you overcome the pressure to change or weaken your stance?
- How did the position you took affect the relationships that you have with the others involved?
- Tell me about your tech support experience.
- About how many calls did you answer on average in a day?
- What procedures did you follow when you received a call?
- What percentage of all calls were you able to answer without escalation?
- How long were you prepared to work on a call before escalating it?
- What percentage of every 8 hour shift were you either on the phone or available to take a call?
- Would you say there was much diversity in the type of calls you received?
- How did you like working third shift?
- What percentage of your cases needed 2 or more calls to clear the same issue?
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