Customer Service Sales Manager Resume

This is a free Customer Service Sales Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Sales Manager Job.

Customer Service Sales Manager Job Description 

  • Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end.
  • Train, coach and manage all cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, and conduct monthly customer service audits.
  • Supervise and schedule cashiers and ensure compliance with payroll budgets.
  • Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness.
  • Communicate all information to cashiers regarding special promotions and sale items.
  • Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  • Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports.
  • Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  • Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
  • Provide orderly maintenance of front-end equipment and supplies.
  • Help solve problems that affect the service, efficiency, and productivity of the front end.
  • Any other tasks as assigned from time to time.

Sample Customer Service Sales Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Sales Manager

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Sales Manager can add his/her career achievements like,

  • Recognized by Block Buster company management in 2007 awarded most improved Manager.
  • Worked with International team on development of exports/imports of materials.
  • Built rapport with customers through effective and precise communication.
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Sales Manager applying for a job would look like,

Customer Service Sales Manager

Block Buster, Jaipur, 2006-Present

  • Assisted members with questions regarding their membership
  • Communicated with customers daily
  • Communicated information clearly and accurately
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Researched accounts, answered questions, and worked with new customers

Crew Member

Mc Donald’s, Jaipur, 2002 – 2005

  • Communicated with customers daily
  • Communicated information clearly and accurately
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Dealt tactfully and effectively with difficult customers
  • Demonstrated skill in providing excellent customer service
  • Operated cash registers and computer input applications

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Sales Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.A

Maharani College, Jaipur, 1997

  • Diploma in Human Recourse Management

IGNOU, Delhi, 2000


If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Sales Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Sales Manager would look like,

  • Awarded the best cadet by NCC, 1996.
  • Recognized by Mc Donald’s as the best team player of the year, 2003.
  • Member of National Women Cricket Assosiation, Mumbai.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Sales Manager could also look like,

Mr. Def

General Manager

Block Buster

Salary Range of a Customer Service Sales Manager

  • The average salary received is approximately Rs. 17000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $9500 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Sales Manager Interview Question 

  • Take me through the process you use to check that you have the right details from a customer.
  • Describe a time that you picked up an error or problem that had been overlooked by others at work.
  • Tell me about a time that you had a confusing interaction with a customer, how did you clarify things?
  • Describe a time you had to change you approach to customer because your initial attempts were unsuccessful.
  • Tell me about a time you have had to adjust to a new manager who had a different management style to what you were used to?
  • Tell me about a time you experienced conflicting work demands, how did you respond?
  • Describe a situation when you had to deal with an unpleasant customer who was making unreasonable demands.
  • What do you see as being the greatest challenges today in the customer service industry?
  • What do you regard as being the most positive aspects of dealing with customers?

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This entry was written by admin , posted on Saturday November 14 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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