Customer Service Engineer Resume
This is a free Customer Service Engineer Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Engineer Job.
Customer Service Engineer Job Description
- Responding to customer call-outs.
- Evaluating and resolving problems.
- Assisting with the installation of equipment.
- Liaising with and working alongside technical sales engineers.
- Offering customer training.
- Repairing, testing and maintaining equipment.
- Monitoring the performance of products.
- Maintaining manuals.
- Providing customers with regular reports and feedback on their service requests.
- Developing and maintaining relationships with customers.
- Making recommendations to maintenance technicians.
- Offering feedback on future product development, features and functions.
Sample Customer Service Engineer Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example an Engineering Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Engineer
To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Engineer can add his/her career achievements like,
- Hands-on expertise includes troubleshooting and servicing/fabrication of electrical apparatus, electronic equipment and computer systems.
- Excellent technical, analytical, and engineering qualifications with outstanding customer service skills.
- Executed sales and the business development processes for biomedical, business, DME and government services; including contract acquisition activities.
- Experience in interpreting schematic diagrams and performing effective service and planned maintenance on utility, communications and biomedical and/ or medical, industrial and commercial equipment.
- Responsible for executing preventive maintenance and business development processes for services including service contract acquisition activities.
- Developed new sales leads and leveraged network for new clients.
- Attended and participated in corporate/division sales and value added sales and service. Coordinated presentations and proposal development.
- Management of the MRP environment including equipment manufacturing, service and purchasing and mechanical, electrical and electro-mechanical service; including the investigation of equipment failures and development of the disposition and corrective actions for all discrepancies.
- Technically adept/experienced in upgrading and maintaining PC and PLC controls electrical/electronic systems; hardware and software.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Engineer applying for a job would look like,
Customer Service Engineer
DME, Delhi, 2007-Present
- Applications Engineer Independent field service contractor/subcontractor specializing in computer and industrial electronic and electrical equipment installation and service.
- Analyzed weaknesses in operational efficiency regarding process issues, and strengthened corresponding areas in training and test verification procedures. Successful in consistently exceeding service quotas through effective time management and efficiency. Providing troubleshooting solutions; resolving all service calls.
- Management of discrepancies related to the assembly, process, mechanical, electrical and electro-mechanical systems.
- Investigation of problems and development of disposition and corrective actions for all discrepancies.
- Developed and initiated new service and operational strategies
- Responsible for implementing and maintaining the effectiveness of quality system testing protocols resulting in an 80% improvement over installation time. Successfully designed and implemented an automated technical information center improving access time to technical data for field service personnel.
Electrical Specialist
P&H Joy Technologies, Gurgaon, 2004-2006
- Interpreted complex schematics and coordinated plans for rebuilding or replacement of motors and control components also procured parts for equipment rebuilding and service.
- Coordinated updating of controllers and electrical panels with management and engineering.
- Responsible for maintaining all requirements according to ISO 9001-2000 quality program.
Technical Applications Field Representative
Motorola Communications, Gurgaon
- Managed installation and service of voice/data communications solutions; wired and wireless; including all Computer hardware, software and other related peripherals.
- Interacted with corporate personnel at all levels in creating improved processes.
- Successful in developing applications by offering software and equipment solutions.
- Implemented new equipment start up allowing for a smooth transition to updated processes.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Engineer who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B.E.(Electronics and Communication Engineering)
Arya Collage of Engineering, Delhi, 1997
- M.B.A.
Aria Collage of Engineering, Delhi, 1999
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Engineer could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Engineer would look like,
- Recruited by the Corporation’s Training Department to develop and conduct technical training courses for internal and customer audiences.
- Scholarship by Arya College for excellence in academics.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Engineer could also look like,
Mr.Abc Def
Sr. Manager
DME
abc@iiijjkk.com
Salary Range of a Customer Service Engineer
- The average salary received is approximately Rs. 27000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $9500 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Engineer Interview Question
- What were the risks involved in taking the strong stance that you did?
- How did you deal with really upset customers?
- How many angry customers would you refer to your supervisor in a week?
- How do you feel about going on the road from time to time?
- Could you deliver a training class if necessary?
- How would you deal with a disruptive student?
- What if he didn’t realize he was a disruptive student?
- What sort of ramp-up time do you think you need to be fully productive?
- What are you expecting from this job?
- Where do you see yourself being in 2 years?
- Do you have any questions?
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