Customer Service Associate Resume

This is a free Customer Service Associate Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Associate Job.

Customer Service Associate Job Description 

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Identifies resources needed and assigns individual responsibilities.
  • Manages day-to-day operational aspects of a project and scope.
  • Reviews deliverables prepared by team before passing to client.
  • Effectively applies our methodology and enforces project standards.
  • Prepares for engagement reviews and quality assurance procedures.

Sample Customer Service Associate Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Associate

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Associate can add his/her career achievements like,

  • Act as a liaison with other departments and outside agencies to ensure company sales objectives are met and exceeded.
  • Provided customer support to current and future clients.
  • Acts as a technical resource by providing input and support to leadership for utilization of quality audits.
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Associate applying for a job would look like,

Customer Service Associate

Nationwide Insurance, Bombay, 2006-Present

  • Codes and inputs assigned new business and changes (coverage’s, amendments, and cancellations) to existing policies.
  • Identifies missing policy information and if necessary contacts agent or customer to secure and confirm proper coverage’s
  • Communicates by phone, email, and written correspondence to determine policy coverage’s determined by coverage in the contract
  • Accepts, retains and prices risks for assigned lines of business in accordance with underwriting standards

Store Manager

City Auto Loans, Bombay, 2004-2005

  • Reviewed credit applications and processed loans as assigned
  • Maintained collections on delinquent accounts
  • Responsible for high volume of daily cash allowances and deposits
  • Conducted training for new reps as assigned
  • Provided quality control in conjunction with training

Customer Service Representative

India Cellular, 2000-2003

  • Set up calling plans and exceeded company sales goals
  • Upon approval reviewed and processed credit applications
  • Initiated outbound collection calls to customers with past due accounts and negotiate payment settlements

Quality Assurance

The Hamilton Group, Bombay, 1998-1999

  • Customer service oriented company
  • Handled supervisor calls and researched customer financial issues on a daily basis
  • Responsible for training, monitoring, and supervising entry level representatives
  • Always maintained and exceeded standards of excellent quality and productivity
  • Responsible for quality control as assigned

Senior Customer Service Representative

Rainbow, Jaipur, 1995-1997

  • Maintained a high level of productivity in a fast-paced inbound call center
  • Processed and reviewed credit applications for future customers
  • Initiated collection calls and set up payment arrangements on delinquent accounts
  • Responsible for the resolution and investigations of fraudulent charges

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Associate who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.A.(History Hons.)

Deenanath College, Jaipur, 1993

  • Diploma in Human Resource Management

Deenanath College, Jaipur, 1995


If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Associate could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Associate would look like,

  • Scholarship by Deenanath for academic Excellence, 1992.
  • Member of Youth Awareness from Aids that educates youngsters on aids.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Associate could also look like,

Mr. Def

Sr. Manager

Soma Systems

Salary Range of a Customer Service Associate

  • The average salary received is approximately Rs. 17000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $5000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Associate Interview Question 

  • What do you know about our organization?
  • According to your definition of success, how successful have you been so far?
  • In your current or last position, what were your most significant accomplishments?
  • Had you thought of leaving your present position before? If yes, what do you think held you there?
  • If I spoke with your previous boss, what would he say are your greatest strengths and weaknesses?
  • In your current or last position, what features did you like most? Least?
  • How long would it take you to make a meaningful contribution to our firm?
  • What do you see as the most difficult task in being a supervisor?
  • Describe what would be an ideal working environment?

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This entry was written by admin , posted on Friday November 06 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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