Customer Service Representative Resume
This is a free Customer Service Representative Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Representative Job.
Customer Service Representative Job Description
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
Sample Customer Service Representative Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Customer Service Representative
To obtain a position in a growing organization that can utilize my skills and allows for advancement.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Representative can add his/her career achievements like,
- Responded to inbound service calls in a fast-paced, high-volume call center.
- Worked with the sales team do develop relationship with the corporate clients.
- Recognized by the management OutReach as the "Corporate Star", 2006.
- Received numerous letters of recommendation, and appreciation from customers, and management.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Representative applying for a job would look like,
Customer Service Representative
OutReach, Jaipur,2006-Present
- Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Possess effective communications skills, and work well with others at all levels.
Customer Care Representative
Safeway, Jaipur, 2004-2005
- Performed under pressure in a fast-paced environment.
- Cleaned and closed kitchen nightly.
- Worked effectively under limited supervision and in a cohesive team environment.
- Upheld and surpassed sanitation and food quality standards. Worked nights to prepare kitchen for the next day’s business.
- Prepared menu items.
Customer Care Representative
McClay Loans, Jaipur, 2002-2003
- Jeanette Cherry Enterprise, Staten Island, NY
- Operated small home-based Home Decorative and Collectibles business.
- Executed complete company start-up including construction, staffing, and financing.
- Communicated with customers daily.
- Successfully assisted customers in merchandise selection.
Customer Care Representative
St. Matthews Baptist Church, Jaipur, 2000-2001
- Compiled, sorted, and verified accuracy of data to be entered.
- Entered data from source documents into computer using keyboard.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Representative who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
B.A., Management, Minor: Marketing – 2008
Rajasthan University, Jaipur, 1997
- Course Emphasis: Business development, Marketing, Technology.
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Customer Service Representative would look like,
- PEER Award by Safeway for the excellent contribution in developing professional relationship with corporate clients.
- Volunteered of AAC, Aids Awareness Camp.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Representative could also look like,
Mr. Def
Sr. Manager
OutReach
abc@iiijjkk.com
Salary Range of a Customer Service Representative
- The average salary received is approximately Rs. 13000 per month. This works out to an annual pay package of 1.60 Lakhs per annum CTC.
- The salary from an American perspective works out to be $4000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Customer Service Representative Interview Question
- How do you handle negative feedback from very angry clients? How do you respond to him/her?
- If you had to turn down a request from a valued client, what would you do?
- Can you explain how you contact or initiate communications with customers?
- You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
- Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
- Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
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