Retail Customer Service Manager Resume

This is a free Retail Customer Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Retail Customer Service Manager Job.

Retail Customer Service Manager Job Description 

  • Handle Operations, franchisee, and new developments.
  • Responsible for Profitability of all the stores.
  • To locate suitable place / franchisee for the expansion of the business.
  • Responsible for day-to-day retail operations of all stores in the Specified region.
  • Ensuring achievement of sales target.
  • Business Development.
  • To plan Sales target based as per the business plan.
  • Visual merchandising & inventory management.
  • Brand Promotion & Marketing activities.
  • Monitoring, mentoring & motivating the sales team (in house & distributors) for effective functioning.
  • Ensuring standards for quality, customer service and health and safety are met.
  • Monitoring what local competitors are doing.
  • Knowing about customer initiatives in the pipeline.
  • Initiating changes such as extending services to customers to ensure that the store is able to compete effectively in the local market.

Sample Retail Customer Service Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Retail Customer Service Manager

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Retail Customer Service Manager can add his/her career achievements like,

  • Developed and initiated innovative sales, marketing, and customer service strategies resulting in an increased profit margin.
  • Resolved customer problems and ensured satisfaction.
  • Trained Customer Care Representatives for Retail sales and Customer care.
  • Directed the placement of monthly sales promotion displays.
  • Provided exceptional customer service and support.
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Retail Customer Service Manager applying for a job would look like,

Retail Customer Service Manager

Walgreens, Mumbai, 2007-Present

  • Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations
  • Ensured efficient operation of all stockroom and back stock areas
  • Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance
  • Skilled motivator with a proven ability to build leading sales teams which consistently achieve and exceed sales quotas
  • Developed a strong team environment encouraging a positive and motivated sales force

Store In charge

Publix, Mumbai, 2005-2006

  • Communicated with customers daily
  • Recorded financial transactions and other account information to update and maintain accounting records
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Experienced in both customer service and supervisory positions
  • Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude
  • Identified and resolved discrepancies and errors
  • Maintained records of such matters as inventory, personnel, ordered, supplies, and machine maintenance
  • Participated in work of subordinates to facilitate productivity and overcome difficult aspects of work

Retail Salesperson

Macy’s Store, Mumbai, 2002-2004

  • Greet customers and ascertain what each customer wants or needs.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Compute sales prices, total purchases and receive and process cash and credit payment.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Arranged and displayed merchandise to promote sales.

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Retail Customer Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • MBA(Retail Sales)

Pune Institute of Management Studies, 1999

  • B.Com

Shree College of Commerce, Allahabad, 1997


If you have won any competitions national or international then they could also be highlighted here. For example a Retail Customer Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Retail Customer Service Manager would look like,

  • Customer Service Index Awards for four consecutive years (2005, 2006 & 2007, 2008)
  • Received Employee Award for Leadership.2003
  • Sprint Extraordinary Achievement Award, 2000
  • Member of Seema Child Care and Privileged Home.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Retail Customer Service Manager could also look like,

Mr. Def

Sr. Manager


Salary Range of a Retail Customer Service Manager

  • The average salary received is approximately Rs. 20000 per month. This works out to an annual pay package of 2 Lakhs to 2.50 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $7000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Retail Customer Service Manager Interview Question 

  • Give an example of when you had to deal with a major change in the customer relationship practices in your workplace.
  • Tell me about a recent situation with a customer that really tested your patience.
  • Tell me about a difficult situation to which you found a simple solution.
  • Give a specific example of when you had to sort out a complex problem for a dissatisfied customer recently.
  • Describe a time you had to ask a number of questions and listen carefully to fully understand the customer’s query.
  • Describe a recent situation when you had to handle a dissatisfied and angry customer.
  • How do you define going the extra mile for your customer, give me an example of when you have done this.

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.

This entry was written by admin , posted on Friday November 20 2009at 01:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

Comments are closed.