Customer Service Software

The most important need in almost all business is providing good customer service to all customers. For online and technology companies customer service is often critical to survival.

Not surprisingly customer service software is a critical need for these firms. Locating the best and most effective customer service software is often vital to the success and survival of an enterprise.

Characteristics of Effective Customer Service Software

  • The first and important characteristic of customer service software is fast response. It must respond to customers’ demands and requests as quickly as possible.
  • The second and nearly as critical characteristic is real time information collection. That is it must be able to gather data about customers and their activities and make it available to management as quickly as possible.
  • Another vital characteristic is that it must be user friendly. Such software should be easy for both customers and employees to use.
  • A final characteristic is customer feedback. Entrepreneurs must be able to collect customer feedback and monitor it.

Top Ten Customer Service Software Programs

1. Tender Support – Provides real time support and gives an account at a low price. Very easy to use. It has a very easy virtual installtion.

2. UserVoice – This program allows persons to set up public and private forums to collect feedback. Offers a high level of encryption and other security features. A useful aspect of this program is the ability to export data directly to Microsoft Excel.

3. Get Satisfaction – A web based application that offers a lot of tools at a low price. It emphasizes the creation of communities among customers and social networking. Tries to apply social studies research to online marketing.

4. – This service concentrates upon customer feedback it tries to combine the kind of tools offered by some of the older services. It’s a little newer and quite customer friendly. It easily integrates with a number of other popular apps including Google Analytics.

5. ZenDesk – A very popular service that provides a live online helpdesk. The price is low but it does provide help over a wide variety of applications including mobile platforms.

6. User Echo – A web based customer feedback tool. The main focus is on gathering customer feedback. It is limited in its scope and what it can integrate with.

7. Zoho Discussions – Like User Voice those service sets up online forums designed to collect customer feedback. It tries to setup a community of customers. It is also designed to reduce costs on customer enquiries.

8. Idea Scale – An application that provides custom feeding back that also tries to create a virtual community of customers. Its main selling point seems to be the low price. It tries to get users to submit ideas.

9. Moxie Software (Moxie Soft) – Provides live chat software that allows visitors to company’s website to chat live with customer service. Good for providing instant contact online.

10. Issue Trak – Provides customizable customer support software to major corporations such as UPS, RiteAid and Philips. A MicroSoft Gold Certified Partner.

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This entry was written by Prathamesh , posted on Monday January 17 2011at 07:01 am , filed under Online Customer Service Courses . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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