Determining the salaries of customer service professionals can take a little work because of the nature of the profession. There are many different jobs that can be described as customer service professionals. A good base profession is that of customer service representative. The US Bureau of Labor Statistics – a federal agency that tracks salaries [...]
The term “customer service industry” is a misnomer because there really no such thing as the customer service industry. All businesses and many other organizations including schools and government agencies depend on customer service for their survival and success. It must be noted that some businesses such as restaurants, hotels, retail stores, online companies and [...]
Customer service is becoming more important than ever as differences between technologies and products disappear. Not surprisingly, many of the top new job opportunities are in customer service. Something to consider before going into a customer service job is that customer service is not for everybody. Some people simply don’t have the skills or personality [...]