Center Customer Service Manager Resume

This is a free Center Customer Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Center Customer Service Manager Job.

Center Customer Service Manager Job Description 

  • Processing routine to complex transactions on-line
  • Resolving routine to moderately complex problems and inquires and referring difficult problems to specialists.
  • May cross-sell products.
  • May work on special projects.
  • Responsible for providing support to internal/external customers by providing services in account management, operations credit documentation and/or customer service.
  • Assist implementation of bank products and services, market and cross-sell products and services to existing customers.

Sample Center Customer Service Manager Resume Template 

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Call Center

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Center Customer Service Manager can add his/her career achievements like,

  • Develop valuable business relationships with key clients/constituents
  • Direct three Managers, six Supervisor and 40 – 60 associates
  • Analyze customer requirements for future products Handle uniform and budget control for 300 plus employees cutting expense budget for uniforms over 33% during tenure along with upgrading wear and condition of uniforms.
  • Effective used Call Center Technology to improve proficiency & production
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Center Customer Service Manager applying for a job would look like,

Center Customer Service Manager

Indiana Bank Recovery, Noida, 2007-Present

  • Ability to turn projects around that is behind schedule.
  • Provide business management experience and training while involved with various projects
  • Participate in the drafting and implementation of a new incentive compensation program
  • Maintained positive company image during difficult situations
  • Restructure department and instituted training program to cross-train staff, improving efficiency
  • Oversee customer services, medical, auto, charge off credit card, mortgages, and commercial
  • Perform monthly variance analysis, developed monthly and quarterly financial statements
  • Bid out successfully new contract for dry cleaning services at 18% cost reduction increasing services including delivery to all sites, and adding new service of dry cleaning for 75 plus managers suit attire at no additional cost.

Collection Manager

Franklin Mortgage, Delhi, 2005-2006

  • Manage 12 collectors and 6 customer service associates
  • Supervised Customer Care bankruptcy accounts, chapters seven and thirteen
  • Direct collection and bankrupt portfolios to 1% delinquency
  • Provide use phone and web sites to exceed customer satisfaction
  • Operation of dialer system
  • Direct team to success consistently each month for three year straight
  • Collection on past due mobile home mortgages


PCFS Mortgage Resources, Delhi, 2003-2004

  • Assisted in multiple projects, dialer, collection proficiency, and customer service programs.
  • Solve customer problems and ensure total quality control
  • Operation of Davox and Melita dialer contact system, for over 100 seats, Analyze data.
  • Develop dialer from business background in banking and financial services.
  • Provide excellent verbal and interpersonal communications skills.
  • Managed team to 80% production, six promises per hour, 4% promises versus connect
  • Early Intervention Manager (2002-2003)
  • Collection on past due mortgages, supervising 15 – 25 associates.
  • Demonstrate knowledge of rules, regulations, strategies, coaching methods and management
  • Provided daily, weekly, monthly reports on monitoring, quality assurance, performance reviews and recommendation by using KPI.
  • Work closely with customers regarding payment resolution
  • Increase department revenue by 38% thru utilizing excellent leadership skills

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Center Customer Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.A

DAV College, Delhi, 1999

  • MBA

DAV College, Delhi, 2001


If you have won any competitions national or international then they could also be highlighted here. For example a Center Customer Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Center Customer Service Manager would look like,

  • SOFTY, Student of the year Award by DAV College,2000
  • Member of PETA, since 2005.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Center Customer Service Manager could also look like,

Mr. Def

Sr. Manager

Indiana Bank Recovery

Salary Range of a Center Customer Service Manager

  • The average salary received is approximately Rs. 22000 per month. This works out to an annual pay package of 2.50 Lakhs to 3 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $7000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Center Customer Service Manager Interview Question 

  • What is customer service?
  • Why do customers shop at this store?
  • A customer complains that the coffee tastes terrible, what would you do?
  • A customer leaves without paying for gas, what would you do?
  • A co-worker is rude to customers, what would you do?
  • The credit card machine is broken. What do you say to the customers?
  • What would you do if your replacement doesn’t show up when it’s time to go home?
  • If hired, how long do you plan on working here?
  • Who was your best boss? Why?
  • A customer wants to pay for $15 worth of merchandise in quarters, do you accept it?
  • A customer wants to return a package of food that is open and half gone. What will you do?
  • What is most important – a good product or friendly, fast service?
  • You are scheduled to leave at 6 pm. Your replacement worker doesn’t show up. What would you do?

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This entry was written by admin , posted on Tuesday November 03 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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