Call Center Customer Service Representative Resume

This is a free Call Center Customer Service Representative Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Call Center Customer Service Representative Job.

Call Center Customer Service Representative Job Description 

  • Answer phones and respond to customer requests.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.

Sample Call Center Customer Service Representative Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Call Center

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Call Center Customer Service Representative can add his/her career achievements like,

  • Design and write user and system documentation for existing and new computer systems and software.
  • Promote Flagstar Bank’s standards and services throughout the real estate community and the general public.
  • Trained company personnel and clients on computer specific system, along with installing and troubleshooting all software issues.
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Call Center Customer Service Representative applying for a job would look like,

Customer Service Call Center

E-Trade, Jaipur, 2006-Present

  • Solicit mortgage leads through various avenues.
  • Market and provide high end customer service in regard to lending practices and products available to realtors, builders, renters, and friends and family. Build and maintain data bases of new, potential and past clients to market on a regular basis.
  • Identify and utilized products available and product guidelines to meet customers needs and expectation for the home financing.
  • Keep up with changing industry guidelines, rules and regulations.
  • Maintain educational and testing requirements necessary to maintain E-trade Mortgage Originator License.
  • Original position was with Charter Funding/FMFC which filed bankruptcy in 2007 and we merged with Flagstar Bank.

Sr. IT Helpdesk Support Supervisor

Dana Brake & Chassis, Jaipur, 2004-2005

  • Lead analyst and direct supervisor for IT Helpdesk support team.
  • Offering 1st – 3rd level hands-on and telephone support on hardware and software, LAN and WAN.
  • Providing strong troubleshooting, problem solving and analytical skills that have elevated efficiency as well as providing outstanding first level support and excellent customer service.

MIS Training Coordinator

Shiva Associates, Jaipur, 2003-2004

  • Instruct and facilitate hands-on computer training for Windows, MS Office, MS Exchange and Lotus Notes.
  • Schedule training classes and maintain computer-training lab. Create and maintain training database to reflect students training progress and future business requirements.
  • Prepare monthly staff reporting to provide training progress and effectiveness.
  • Review and evaluate third party training products and services to ensure company needs are being met and maintained.
  • Help lead the company through a culture change initiative by assisting in training all of our associated in teaming concepts, problem solving, and conflict resolution.

Standards & Documentation Manager

Mélange Communications, Jaipur, 2002-2003

  • Manage the implementation of controls and standards to be used throughout the organization with regard to corporate policy and procedures.
  • Create, document and design corporate manuals to communicate the controls designed to ensure timely and efficient regulations and standards are maintained for the business.

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Call Center Customer Service Representative who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.Com

Subodh College, Jaipur, 2000

  • Diploma in Computer Hardware and Technology

TCS, 2001


If you have won any competitions national or international then they could also be highlighted here. For example a Call Center Customer Service Representative could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Call Center Customer Service Representative would look like,

  • Scholarship by Subodh College for Academic Excellence.
  • Awarded Techs of the year Award at Shiva Associates, 2003.
  • Member of CRY, Child Relief and You, since 2002.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Call Center Customer Service Representative could also look like,

Mr. Def

Sr. Manager


Salary Range of a Call Center Customer Service Representative

  • The average salary received is approximately Rs. 15000 per month. This works out to an annual pay package of 2 Lakhs to 2.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $5500 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Call Center Customer Service Representative Interview Question 

  • Describe a time when you had to deal with an irate customer who was abusive? How did you handle it?
  • Taking calls while typing is a requirement of the job. Describe your talk and type skills, when have you used this skill in your work history? What is your typing speed?
  • How many languages do you speak and/or write? Describe your fluency level.
  • Dealing with a high volume of customers is a requirement of the job. Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?
  • How do you calm down an angry customer?

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This entry was written by admin , posted on Monday November 02 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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