Bank Customer Service Manager Resume

This is a free Bank Customer Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Bank Customer Service Manager Job.

Bank Customer Service Manager Job Description 

  • Profits and business of the branch, ensuring general administration and target achievement.
  • Establishing and maintaining positive customer relationships, planning and delivering effective sales strategies and monitoring the progress of new and existing financial products.
  • They also must have know how of banking products and services offered & have to develop strategies to satisfy the expectations and demands of customers and working with staff and
  • customers to achieve targets
  • Responsibilities and work activities may vary between retail and corporate and commercial banking.
  • Delegate supervision of day-to-day operations to staff in branch outlets.
  • Delivery of sales strategies and targets and motivating employees to meet these.
  • Establishing and maintaining effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
  • Visiting business customers and attending meetings and conferences with them and other professionals; Managing and supporting staff and facilitating appropriate continuing professional

Development (CPD).

  • Evaluating new and renewal lending proposals, negotiating terms with customers and, where appropriate, submitting proposals to the credit department for approval.
  • Checking accounts and initiating action if they are overdrawn without arrangement or are in excess of agreed arrangements.
  • Over all accountability for products and services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards and personal loans.
  • Responsible for handling banking operations of the branch, ensuring smooth policy-functioning

Sample Bank Customer Service Manager Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Bank Customer Service Manager

To use my knowledge and experience in banking and public relations with an established company.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Bank Customer Service Manager can add his/her career achievements like,

  • Recognized by Citifinance company management in 2005 awarded GEM Manager.
  • Worked with International team to train juniors for better customer relation and improved sales.
  • Trained company personnel and clients on computer software’s, along with installing and troubleshooting all software issues.
  • Received numerous letters of recommendation, and appreciation from customers, and management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Bank Customer Service Manager applying for a job would look like,

Bank Customer Service Manager

Citifinance, Delhi, 2006-Present

  • Assist clients with all queries in their bank accounts
  • Open, close and update accounts
  • Load and process loan applications
  • Back up tellers as needed
  • Be in daily phone contact with clients for follow up on new accounts as well as currents client for future financial needs
  • Process Wire Transfers
  • Cross-sell all Institution’s products

Financial Services Representative

UTI Bank, Jaipur, 2003-2005

  • Assist members with problems regarding their accounts
  • Open and close accounts which includes: Savings and checking accounts, Business Accounts, Certificates of Deposit, IRA┬┤s, etc
  • Issue and activate ATM/DEBIT cards
  • Open, close and audit safe deposit boxes at the request of members
  • Process and fund loan applications
  • Update member’s information in the system
  • Cross sell institution products


Dade County Public Schools,Jaipur,2000-2002

  • Telephone Communication – responsible for the district’s adult/vocational education hotline.
  • Compiled information on prospective students for future reference
  • Disseminated information on courses to prospective students
  • Updated Jobs Hotline information

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Bank Customer Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.Com.

Hindu University, Allahabad

  • M.B.A.

Hindu University, Allahabad


If you have won any competitions national or international then they could also be highlighted here. For example a Bank Customer Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Bank Customer Service Manager would look like,

  • Member of Bank Employee Association, Jaipur.
  • Raised funds for the Cyclone in Tamil Nadu.
  • Volunteer at the Blood Donation Camp, Jaipur.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Bank Customer Service Manager could also look like,

Mr. Def

Sr. Manager


Salary Range of a Bank Customer Service Manager

  • The average salary received is approximately Rs. 30000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $11500 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Bank Customer Service Manager Interview Question 

  • What do you see yourself doing five years from now?
  • How do you make yourself indispensable to a company?
  • Tell me about a time when your course load was heavy. How did you complete all your work?
  • How do you accept direction and, at the same time, maintain a critical stance regarding your ideas and values?
  • Tell me about a time when you had to accomplish a task with someone who was particularly difficult to get along with.
  • How do you accept direction and, at the same time, maintain a critical stance regarding your ideas and values?
  • Tell me about a time when you had to resolve a problem with no rules or guidelines in place.

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This entry was written by admin , posted on Sunday November 01 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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