Customer Service Analyst Resume

This is a free Customer Service Analyst Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Customer Service Analyst Job.

Customer Service Analyst Job Description 

  • Performing project management of deliverables
  • Defining the scope of periodic reporting and preparing key findings
  • Contacting and interacting with clients as needed
  • Coordinating the implementations for new clients
  • Conducting training on the data warehouse tool
  • Analyzing data and consulting with clients on areas where they can save money
  • Exporting the information from the data warehouse tool
  • Running reports for consultants

Sample Customer Service Analyst Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

  • Full name
  • Present and permanent addresses
  • Telephone numbers
  • Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for Customer Service Analyst t -Resume

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

Career Achievements 

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Customer Service Analyst can add his/her career achievements like,

  • Managed, directed, and coordinated all activities to implement company policies, procedures, and practices concerning underwriting, applications, and granting or extending auto loans.
  • Train Team, peers and supervisors on new products, procedure and policies
  • Increase overall daily production by 38% in the first three months.
  • Maintained, monitored, and controlled collection activity and portfolio performance at or below 1.2% 30+ day’s delinquency including repossessions.
  • Received numerous letters of recommendation, and appreciation from management.


Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Customer Service Analyst applying for a job would look like,

Customer Service Analyst Manager

Phoenix Health Care HSI Financial Services, Lucknow, 2006-Present

  • Supervised five Tier I and Tier II, provide help desk and client support experience
  • Build daily dialer campaign, monitor service level and abandonment.
  • Plan, organize and complete tasks in the shortest, most efficient manner, extremely versatile
  • Manage Call Center Technology to improve proficiency & production
  • Assist on projects (development of medical dialer system, collection, and customer service department)

Assistant Manager

Three Tier Associates, Lucknow, 2004-2005

  • Managed Bad Debt medical and VBO department, Train staff toward excellent in a Call Center
  • Provide motivating to teams to ensure consistency of exceeding company goal
  • Direct the liaison department, Solve client issue to ensure total quality control.
  • Establish collection and customer service policies and operating procedures
  • Submitted monthly goal and incentive plan
  • Increase department collection by 200% in first three month
  • Obtain monthly goal for twelve month straight by 150%

Branch Manager

United Auto Credit Corporation, Lucknow, 2002-2003

  • Prepared financial and internal reports as required.
  • Maintained satisfactory dealer relations with all acceptable dealers within branch.
  • Managed, directed and coordinated all administrative activities such as title and insurance follow-up, payment processing, commodity checks, and customer Service.
  • Trained, motivated, and promoted all subordinate staff.

Credit Analyst

ICICI, Lucknow, 200-2001

  • Analyzed over 150 credit applications daily, submitted from dealers throughout Uttar Pradesh.
  • Utilized specialized software ACE (Automated Credit Evaluation) to produce an evaluative score for determining the credit worthiness of each applicant.
  • Approved, conditionally approved, or rejected applications based on credit ratings.
  • Interfaced extensively with dealership finance and credit staff.

Education and Certification 

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Customer Service Analyst who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

  • B.A., Management, Minor: Marketing – 2008

Sambhav College, Lucknow, 1997

  • MBA

IGNOU, Lucknow, 2003


If you have won any competitions national or international then they could also be highlighted here. For example a Customer Service Analyst could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a Customer Service Analyst would look like,

  • Member of CRY, Child Relief and You, since 2000.
  • Promoted by ICICI for excellence in Performance In three consecutive quarters.
  • Volunteered the Blood donation camp organized by ROTARY Club.


The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Customer Service Analyst could also look like,

Mr.Abc Def

Sr. Manager

Phoenix Health Care HSI Financial Services

Salary Range of a Customer Service Analyst

  • The average salary received is approximately Rs. 25000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
  • The salary from an American perspective works out to be $8000 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked Customer Service Analyst Interview Question 

  • If you could do so, how would you plan your college career differently?
  • Are you more energized by working with data or by collaborating with other individuals?
  • How would you describe yourself in terms of your ability to work as a member of a team?
  • What motivates you to put forth your greatest effort?
  • Given the investment our company will make in hiring and training you, can you give us a reason to hire you?
  • Would you describe yourself as goal-driven?
  • Describe what you’ve accomplished toward reaching a recent goal for yourself.
  • What short-term goals and objectives have you established for yourself?
  • Can you describe your long-range goals and objectives?
  • What do you expect to be doing in five years?
  • What do you see yourself doing in ten years?
  • How would you evaluate your ability to deal with conflict?

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This entry was written by admin , posted on Thursday November 05 2009at 12:11 pm , filed under Customer Service Resumes . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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